Why TWI Problem Solving?

The ability to quickly and correctly analyse and respond to problems is a hallmark of good supervisors. Unfortunately, in high-pressure operations environments, responses remain at the ‘containment’ stage of problem solving, without solid countermeasures that prevent recurrence. This leads to high-energy, time-consuming fire-fighting that ensures today’s production but does little to improve tomorrow’s performance. As a result, when problems and management pressures escalate, special projects and ‘back to basics’ initiatives are launched periodically to regain stability with huge effort, mediocre results and little hope of sustainability.

TWI Problem Solving builds the capability of supervisors to quickly identify the true causes of problems and rapidly implement sustainable countermeasures that prevent problem recurrence. In doing this, TWI PS takes a holistic view of problems - considering both process and people - whilst trying to identify the visible and hidden causes of problems, so they can be addressed. TWI Problem Solving integrates the foundational skills of TWI Job Instruction, TWI Job Relations, and TWI Job Methods into one comprehensive but easy to use method.

Companies serious about operational excellence, process stabilisation and standardised work find that TWI PS is the ideal supervisor toolkit to drive and support their efforts at the front-line. Daily application of TWI PS by team-leaders and supervisors is a highly effective way of optimising standard work and ensuring its application - thus creating stable, predictable processes that deliver reliable results every day.

TWI Problem Solving - TWI PS

Skill developed: solving complex problems involving people and process